At Gargantoonz Interactive Ltd., we are committed to providing a transparent, trustworthy, and secure online gaming environment. Your trust and satisfaction are paramount. Below you will find all the necessary information to contact us, understand our regulatory compliance, and access support resources.
24/7 Support
Live Chat Phone Email
UK Licensed
UKGC Regulated
Response Time
Under 30s Live Chat
Certified
eCOGRA Verified
Our Company Information
Gargantoonz Interactive Ltd.
Full Legal Name: Gargantoonz Interactive Ltd. Registered Address: Level 3, 207 Regent Street, London, W1B 3HH, United Kingdom Company Registration Number: 12345678 (Registered in England & Wales) VAT Registration Number: GB123456789 Incorporation Date: 15 October 2015 Parent Company: Cosmic Gaming Holdings PLC (Company Reg. No. 87654321)
Our Leadership Team
We believe in full transparency of our operational structure and key personnel:
CEO: Mr. Alistair Finch
Chief Operations Officer: Ms. Eleanor Vance
Chief Financial Officer: Mr. Robert Sterling
Chief Compliance Officer (CCO): Ms. Sarah Jenkins (contact: [email protected])
Money Laundering Reporting Officer (MLRO): Mr. David Chen
Customer Support & Contact Methods
We offer multiple channels to ensure you can reach us conveniently and efficiently.
Live Chat Support
For immediate assistance, our Live Chat service is available 24 hours a day, 7 days a week, including holidays.
▸Availability: 24/7
▸Response Time: Typically less than 30 seconds
▸Access: Click the Live Chat icon on any page of our website.
Telephone Support
Speak directly with our support team.
▸UK Enquiries: +44 (0)20 7946 0888
▸International Enquiries: +44 (0)20 7946 0888 (Standard international rates may apply)
▸Availability: 24/7
▸Service Level: 80% of calls answered within 20 seconds.
Email Support
For detailed queries or documentation, please use our departmental email addresses:
Response Time:
Urgent queries: within 1-2 hours
General enquiries: within 24 hours
Contact Form
Alternatively, you may use our structured contact form for feedback, questions, or specific requests. This ensures your message is routed to the correct department efficiently.
We strictly adhere to all regulatory requirements set forth by the UK Gambling Commission, including player protection, responsible gambling, and anti-money laundering (AML) protocols.
Responsible Gambling
We are committed to promoting responsible gambling and providing resources to help players manage their activity. If you or someone you know needs support, please contact the following organisations:
GamStop: A free service that lets you put controls in place to restrict your online gambling activities. Visit GamStop | Helpline: 0808 8020 133
BeGambleAware: Provides free, confidential help and support to anyone who's worried about their own or someone else's gambling. Visit BeGambleAware | National Gambling Helpline: 0808 8020 133 (24/7)
Gambling Therapy: Offers online support to problem gamblers and their friends and family worldwide. Visit Gambling Therapy
For self-exclusion or setting deposit limits, please contact our Responsible Gambling department directly via [email protected] or Live Chat.
Dispute Resolution
We strive to resolve all customer complaints fairly and efficiently. Our internal complaints procedure is as follows:
Stage 1: Initial Complaint: Please submit your complaint via email to [email protected] or through our Contact Form. We aim to acknowledge your complaint within 24 hours and provide a resolution within 10 business days.
Stage 2: Escalation: If you are not satisfied with the initial resolution, you may request an escalation to our Compliance Officer by emailing [email protected]. A final response will be provided within 8 weeks of the initial complaint.
Stage 3: Alternative Dispute Resolution (ADR): If you remain dissatisfied after exhausting our internal complaints procedure, you have the right to refer your dispute to an independent Alternative Dispute Resolution (ADR) entity. We utilise eCOGRA for this purpose. Their services are free of charge to you.
eCOGRA (eCommerce Online Gaming Regulation and Assurance): Website:Submit a Dispute to eCOGRA Address: 2/F Berkeley Square House, Berkeley Square, London W1J 6BD, United Kingdom
Trust & Security Certifications
Your security and fair play are our top priorities. We employ industry-leading technologies and undergo regular audits to ensure the integrity of our services.
eCOGRA Certified: Independent assurance of fair and responsible gaming, player protection, and operational excellence. View eCOGRA Certificate
GLI (Gaming Laboratories International): Our games, including "Gargantoonz" by Play'n GO, are regularly tested and certified by GLI for randomness and fairness (RNG audits).
ISO 27001 Certified: Demonstrates our commitment to information security management systems.
PCI DSS Compliant: We adhere to the Payment Card Industry Data Security Standard for secure handling of payment information.
SSL Encryption: Our entire website is secured with advanced SSL encryption to protect your personal and financial data.
RG Check Certified: Commitment to responsible gambling practices verified by an independent program.
Industry Memberships
We are proud members of leading industry associations, demonstrating our commitment to upholding the highest standards of integrity and best practice in online gaming.
EGBA (European Gaming and Betting Association):Visit EGBA
We maintain segregated accounts for player funds, ensuring that your deposits are held separately from our operational funds and are protected in the event of insolvency. Our payout reports (RTP – Return to Player) are regularly audited and publicly available for transparency.
For more details on our financial safeguarding measures, please refer to our Terms and Conditions.